Returns & Exchanges
You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition and undamaged, unwashed or not defective. We can only accept returns that comply with this terms. The cost of the return will be assumed and responsibility of the client.
How to return an item.
To return an item, please submit a return request via our email@example.com e-mail address. Please include your order number and the reason for your return. We will review your request and issue you a return authorization upon approval and provide you with the mailing address for your return via e-mail. All items must arrive unused and in the original packaging. Isola Design Gallery is not responsible for the lost or damaged items through a return.
What is the exchange policy?
Unfortunately we cannot offer an exchange. You may return your product within 14 days after receiving the order and re-order your replacement item.
Are returns free?
Return shipping costs for a refund are not covered nor reimbursed by Isola Design Gallery, and are the responsibility of the buyer.
What if the item I received is damaged?
If you receive a faulty or damaged item, please notify us by e-mailing firstname.lastname@example.org and we will help sort out the issue.
How long will it take my return to be processed?
We try and process returns as quickly as possible. Once we have received the item it will be reviewed and considered. Once the return is accepted it will be ready for the refund. We will refund your money to the payment method for the purchase. You will receive an e-mail notification once the refund is issued.